Relevance verified: 01.04.2026
About PlayZilla
PlayZilla is an online gaming and sports wagering platform operated by NovaForge Ltd (hereinafter referred to as “the Company” or “the Operator”). The Company is a duly incorporated legal entity registered under the laws of its jurisdiction of incorporation, with its registered address on file with the relevant licensing authority. The website playzilla-casino-au.com is owned and operated by the Company in accordance with the terms of its gaming licence and applicable international regulatory obligations.
Licensing and Regulatory Status
The Company holds a valid eGaming licence issued by the Anjouan Gaming Authority (also referred to as the Anjouan eGaming Licensing Authority, operating under the jurisdiction of the Autonomous Island of Anjouan, Union of Comoros). The licence authorises the Company to provide online casino games, live dealer products, and sports wagering services to eligible customers in permitted territories.
The licence permits the Company to offer interactive remote gambling services to adult members of the public in jurisdictions where such activity is not prohibited by local law. Australian residents who access the platform do so as customers of an internationally licensed offshore operator. Such access is consistent with the current framework applicable to offshore interactive wagering services under Australian law, which does not prohibit individuals from placing bets with overseas-licensed operators.
Customers are advised to independently verify that participation in online gambling is lawful in their specific jurisdiction and to comply with all applicable local laws, including taxation obligations that may arise from winnings.
Age Restriction Policy
The Company operates a strict minimum age policy. No person under the age of 18 years is permitted to open an account, access real-money games, or place any wager on the platform. This requirement applies globally and is strictly enforced.
During account registration, all customers are required to confirm that they are aged 18 years or over. The Company reserves the right to request documentary proof of age at any time and will suspend account access pending satisfactory verification where there is any doubt as to a customer’s age. Where a customer is found to have provided false information regarding their age, the Company will close the account, void any associated winnings, and, where required, report the matter to the relevant authority.
Know Your Customer (KYC) and Anti-Money Laundering (AML) Policy
The Company maintains a comprehensive KYC and AML compliance programme consistent with internationally recognised standards, including the Financial Action Task Force (FATF) recommendations.
Identity Verification. Prior to processing a withdrawal or where otherwise triggered by internal compliance protocols, customers are required to submit acceptable proof of identity. Acceptable documents include a current government-issued passport, national identity card, or driver’s licence. The document must clearly display the customer’s full legal name, date of birth, and photograph.
Proof of Residence. Customers may also be required to submit a recent utility bill, bank statement, or other official document bearing their name and residential address, issued within the preceding three months.
Source of Funds. In circumstances where the volume or pattern of a customer’s transactions warrants further scrutiny, the Company may request documentation evidencing the lawful source of funds deposited into the account. This may include bank statements, pay slips, or other financial records as appropriate to the circumstances.
Transaction Monitoring. The Company conducts ongoing monitoring of customer transactions to identify activity that may indicate money laundering, terrorist financing, fraud, or other financial crime. Suspicious activity is reported to the relevant authorities in accordance with applicable legal obligations.
The Company maintains a zero-tolerance policy toward the use of its platform for the processing of illicit funds. Customer accounts involved in any suspected financial crime will be suspended pending investigation and may be referred to law enforcement authorities.
Data Protection and Privacy
The Company is committed to protecting the personal data of its customers in accordance with internationally recognised data protection principles. The collection, storage, processing, and transfer of personal data are carried out in strict compliance with the Company’s Privacy Policy, which is published on this website and forms an integral part of the Terms and Conditions.
Personal data collected from customers is used solely for the purposes of account management, identity verification, transaction processing, fraud prevention, regulatory compliance, and the provision of customer support. Data is not sold or transferred to third parties for commercial marketing purposes without the express consent of the customer, except where disclosure is required by law or by a regulatory or law enforcement authority.
The Company employs TLS (Transport Layer Security) encryption technology to protect data transmitted between the customer’s device and the platform. Internal systems are subject to access controls, and data is retained only for as long as necessary for the purposes for which it was collected or as required by law.
Customers have the right to request access to their personal data, to seek correction of inaccurate data, and to raise concerns regarding data processing practices by contacting the Company’s support team.
Responsible Gambling
The Company is committed to promoting responsible gambling and providing tools that assist customers in maintaining control over their gaming activity. The Company recognises that gambling is intended to be an enjoyable form of entertainment and takes seriously its obligation to minimise the risk of harm to vulnerable persons.
The following responsible gambling tools are available to all registered customers:
Deposit Limits. Customers may set daily, weekly, or monthly limits on the amount they deposit into their account. Requests to reduce a limit take effect immediately; requests to increase a limit are subject to a cooling-off period before implementation.
Loss Limits. Customers may set a cap on the total losses they are prepared to sustain within a defined timeframe.
Session Time Limits. Customers may restrict the length of individual gaming sessions.
Cooling-Off Periods. A customer may apply for a temporary suspension of their account for a defined period to take a break from gambling activity.
Self-Exclusion. Customers who wish to exclude themselves from the platform for an extended period may request self-exclusion by contacting the customer support team via live chat or email. Self-exclusion requests are processed promptly and result in the closure of the account for the nominated period.
The Company encourages customers who believe they may have a gambling problem to seek assistance from independent support organisations, including:
- Gambling Help Online (Australia): www.gamblinghelponline.org.au
- Lifeline Australia: www.lifeline.org.au
- Beyond Blue: www.beyondblue.org.au
The Company does not direct marketing communications toward customers who have self-excluded or who have requested to be removed from promotional communications.
Dispute Resolution
The Company is committed to resolving customer disputes in a fair, transparent, and timely manner. Any customer who has a complaint or dispute arising from their use of the platform is invited to contact the customer support team in the first instance, setting out the nature of the complaint clearly and in writing.
The Company will acknowledge receipt of a complaint within a reasonable timeframe and endeavour to resolve the matter promptly. Where the initial support team is unable to resolve the complaint to the customer’s satisfaction, the matter may be escalated to the Company’s compliance department for further review.
Where a complaint remains unresolved following the internal review process, the customer may refer the matter to the relevant alternative dispute resolution body as specified in the Company’s Terms and Conditions, or to the Anjouan Gaming Authority in its capacity as the licensing regulator.
All formal complaints should be submitted in writing to the contact details provided in the Help section of this website.
Disclaimer
The information provided on this page is intended to give customers a transparent and accurate overview of the Company’s regulatory status and compliance framework. It does not constitute legal advice. Customers are encouraged to seek independent legal advice if they have questions regarding the legality of online gambling in their jurisdiction.
The Company reserves the right to update this page from time to time to reflect changes in its licensing status, regulatory obligations, or operational policies. Customers should check this page periodically for the most current information.