Privacy Policy

Who We Are

Playzilla Casino (accessible at https://playzilla-casino-au.com) is operated by Rabidi N.V., a company licensed by the Government of Curaçao. We provide online casino and sports betting services to players in Australia and other permitted jurisdictions. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website and services.

We take your privacy seriously and are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. By creating an account with Playzilla Casino or continuing to use our website, you acknowledge that you have read and understood this Privacy Policy.

What Information We Collect

When you register an account, use our platform, or contact our support team, we may collect the following categories of personal information:

Identity and contact details: Your full name, date of birth, residential address, email address, and phone number. This information is required at the point of registration and is also needed to verify your identity before processing withdrawals.

Government-issued identification: Copies of documents such as a passport, driver’s licence, or proof of address (for example, a recent utility bill or bank statement). These are collected as part of our Know Your Customer (KYC) verification process, which we are required to conduct under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).

Financial information: Details of the payment methods you use, including card numbers (partially masked), bank account details, e-wallet identifiers, and cryptocurrency wallet addresses. We also retain records of your deposit and withdrawal history.

Account activity: Your login history, game activity, wagering history, session durations, bonus usage, and communications with our support team.

Technical data: Your IP address, browser type, device type, operating system, cookies, and similar tracking data collected automatically when you visit our website.

Responsible gambling information: If you make use of our self-exclusion tools, deposit limits, or cooling-off periods, we retain records of these preferences to ensure they are enforced and to assist with our responsible gambling obligations.

How We Collect Your Information

We collect information directly from you when you complete our registration form, submit identity verification documents, make deposits or withdrawals, contact our customer support team via live chat or email, or participate in promotions and tournaments.

We also collect information automatically through cookies and similar technologies when you browse our website, and we may receive information from third-party identity verification providers, payment processors, fraud prevention services, and regulatory bodies where permitted or required by law.

Why We Collect and Use Your Information

We use your personal information for the following purposes:

To create and manage your account, process transactions, and deliver the services you have signed up for. Without this information, we are unable to provide you with access to our platform.

To verify your identity and age in compliance with the Interactive Gambling Act 2001 (Cth), which restricts online gambling services to persons who are 18 years of age or older. We will not knowingly collect personal information from anyone under 18.

To meet our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), including conducting customer due diligence, monitoring transactions for suspicious activity, and reporting to AUSTRAC where required.

To detect and prevent fraud, account takeover attempts, bonus abuse, and other forms of misuse of our platform.

To respond to your enquiries, resolve disputes, and provide customer support.

To send you information about promotions, bonuses, and updates relevant to your account, where you have not opted out of receiving such communications. You can unsubscribe from marketing emails at any time using the link in the email or by contacting our support team.

To improve our website, personalise your experience, and conduct internal analytics so we can better understand how our platform is used.

To comply with any applicable law, regulation, court order, or lawful request from a regulatory or law enforcement authority.

Legal Basis for Processing

We process your personal information where it is necessary to perform our contract with you (for example, to process your deposits and payouts), where we have a legal obligation to do so (for example, AML/CTF compliance and age verification), where we have a legitimate interest in doing so (for example, fraud prevention and platform security), and where you have given us your consent (for example, receiving marketing communications).

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service providers: We work with third-party companies that assist us in operating our platform, including payment processors, KYC and identity verification providers, fraud detection services, IT infrastructure providers, and customer support tools. These providers are given access only to the information they need to perform their specific function and are contractually required to handle your data securely and in accordance with applicable privacy law.

Regulatory and law enforcement authorities: We are required by law to report certain information to authorities such as AUSTRAC. We may also disclose information in response to a valid legal request, court order, or to protect the rights and safety of our users and staff.

Responsible gambling organisations: If you request self-exclusion, we may share limited information with national self-exclusion registers or responsible gambling support services where such sharing is in your interest or required by applicable gambling regulations.

Business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and the new entity will be required to honour this Privacy Policy.

We do not otherwise disclose your personal information without your consent unless required or authorised by law.

International Data Transfers

Rabidi N.V. is incorporated and operates in Curaçao, and some of the third-party service providers we use may be located in other countries. As a result, your personal information may be transferred to, stored in, or processed in countries outside Australia. Where we transfer personal information overseas, we take reasonable steps to ensure the recipient handles it in a way that is consistent with the Australian Privacy Principles, such as through contractual arrangements with the recipient.

Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar technologies to keep you logged in between sessions, remember your preferences, monitor website performance, and serve relevant content. Cookies are small text files stored on your device by your browser.

You can control and manage cookies through your browser settings. Please be aware that disabling certain cookies may affect the functionality of our website and your ability to access some features. For more detailed information about the cookies we use, please refer to our Cookie Policy, available on our website.

Data Security

We use SSL (Secure Socket Layer) encryption across our website to protect data transmitted between your device and our servers. Your account password is stored in hashed form and is not accessible to our staff. We maintain appropriate physical, technical, and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

Access to personal information within our organisation is restricted to staff who need it to carry out their duties, and all staff with access to personal data are bound by confidentiality obligations.

While we work hard to protect your information, no method of transmission over the internet is entirely secure. You also play a role in keeping your account safe by choosing a strong password, not sharing your login credentials with anyone, and logging out when using shared devices.

Data Retention

We retain your personal information for as long as your account remains active and for a period of time after account closure, as required by applicable law. Under AML/CTF legislation, we are required to retain transaction records and identity verification documents for a minimum of seven years from the date of the relevant transaction or the end of the customer relationship, whichever is later.

Where we no longer have a legal or operational need to retain your information, we will take reasonable steps to delete or de-identify it.

Your Rights Under the Australian Privacy Principles

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights in relation to your personal information:

Access: You have the right to request access to the personal information we hold about you. We will respond to your request within a reasonable time and in the format you specify, where it is reasonable to do so. We may charge a modest administrative fee for providing access in certain circumstances.

Correction: If you believe any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, you have the right to ask us to correct it. You can update some of your account details directly through the account settings page, or contact our support team for other corrections.

Complaints: If you believe we have breached the Australian Privacy Principles or any other applicable privacy obligation, you have the right to make a complaint. Please see the section below for details on how to do this.

Opt-out of direct marketing: You may opt out of receiving promotional communications from us at any time by clicking the unsubscribe link in any marketing email or by contacting our support team.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request.

Responsible Gambling and Your Data

Playzilla Casino is committed to responsible gambling. We collect and process information relating to your gambling behaviour in order to identify signs of problem gambling and, where appropriate, intervene to offer support. This may include monitoring changes in your deposit frequency, loss patterns, or session duration, and reaching out if our systems flag unusual activity.

If you use our responsible gambling tools, such as deposit limits, session time reminders, cooling-off periods, or self-exclusion, the relevant information is stored and applied to your account. In the event of self-exclusion, your account will be suspended and you will be removed from our marketing lists. We will retain a record of the self-exclusion to prevent re-registration during the exclusion period.

If you need support with gambling-related concerns, you can contact the National Gambling Helpline on 1800 858 858 (available 24 hours a day, 7 days a week) or visit https://www.gamblinghelponline.org.au.

Children’s Privacy

Our services are strictly for adults aged 18 years and over. We do not knowingly collect personal information from persons under 18. As part of our registration and KYC process, we verify the age of all players. If we discover that a person under 18 has registered with us, we will close the account, return any funds held (subject to our verification of the source), and delete the relevant personal information as soon as practicable.

If you are a parent or guardian and believe your child may have registered with us, please contact us immediately at [email protected].

Making a Privacy Complaint

If you have a concern about how we have handled your personal information, we encourage you to contact us in the first instance so we can try to resolve it directly.

You can reach our privacy team at:

Email: [email protected] Website: https://playzilla-casino-au.com

We will acknowledge your complaint within a reasonable time and endeavour to provide a substantive response within 30 days. If you are not satisfied with our response, or if you believe we have not handled your complaint adequately, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au Phone: 1300 363 992 Mail: GPO Box 5218, Sydney NSW 2001

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will notify you by posting a notice on our website or by sending you an email. We encourage you to review this page periodically to stay informed about how we handle your personal information. Your continued use of our services after any changes have been made constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or the way we handle your personal information, please get in touch with us:

Playzilla Casino Operated by Rabidi N.V. Email: [email protected] Website: https://playzilla-casino-au.com Live Chat: Available 24/7 via the chat icon on our website